Frequently Asked Questions
Shipping & Delivery
How long will it take to receive my order?
Orders typically arrive within 4 to 8 business days, depending on your location and shipping method.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times may vary based on your country and customs processing.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor its progress.
Returns & Exchanges
Do you accept returns and exchanges?
Yes! We offer free returns and exchanges if you receive an item that is the wrong size, damaged, or defective.
How do I request a return or exchange?
Simply contact our support team within 14 days of receiving your order, and we’ll guide you through the process.
Do I have to pay for return shipping?
No, we cover the return shipping costs for eligible returns and exchanges.
Order Modifications & Cancellations
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, contact us within 12 hours of placing your order.
What if I entered the wrong shipping address?
Reach out to us as soon as possible! If the order hasn't been shipped yet, we can update the address.
Product Information & Sizing
How do I choose the right size?
Check our size guide on each product page for accurate measurements and recommendations.
Are your products true to size?
Yes, If you want an oversized fit, we recommend sizing up.
Customer Support
How can I contact you?
You can reach us via email at support@artonwheels.com or through our contact form on the website.
What are your support hours?
Our team is available Monday to Friday from 9 AM to 6 PM (GMT).