Shipping policy
Shipping Policy
Last updated: October 20, 2026
This Shipping Policy applies to all orders placed on artonwheels.co (the "Site"), operated by Vitano LLC, operating as Artonwheels. By placing an order, you agree to this policy, together with our Terms of Service and Return and Refund Policy.
Shipping rates and delivery estimates
Shipping costs are calculated and shown at checkout before you pay. Delivery estimates are not guarantees. They depend on the carrier and your location, and they do not include delays caused by customs, weather, carrier issues or other events outside our control.
Processing time
Our products are made to order. Orders are typically processed within 2-3 business days, and processing can take longer during busy periods, sales and new releases. We do not process or ship orders on weekends or holidays. If we expect a significant delay, we will email you with the new estimated shipping date and give you the option to accept the delay or cancel your order for a full refund.
Where we ship
We ship to addresses in the United States, US territories and many international destinations. Availability and rates vary by location. We may refuse to ship to certain locations or to addresses we believe are linked to fraud.
Tracking
Once your order ships, you will receive a confirmation email with your tracking number. The tracking number is usually active within 24 hours. Tracking information is provided by the carrier.
Customs, duties and taxes
We cover customs duties and import taxes on your order, so you do not pay extra fees when it arrives. If you are charged any customs or import fees by mistake, email us at support@artonwheels.co with a proof of payment and we will reimburse you. We are not responsible for delays caused by customs authorities.
Shipping address
You are responsible for giving us a correct and complete shipping address. Please check it carefully before you place your order. If you notice a mistake, contact us as soon as possible and we will try to fix it before your order goes into production. Once production has started or the order has shipped, we cannot change the address. We are not responsible for orders sent to an incorrect or incomplete address provided by you.
If a package is returned to us because of an incorrect or incomplete address, or because it was not collected, we may charge you the cost of reshipping it, or refund the order minus the shipping costs.
Delivery and risk of loss
Your order is considered delivered when the carrier's tracking shows it as delivered to the address you gave us. Risk of loss passes to you at that point.
Delivered but not received
If your tracking shows your order as delivered but you cannot find it, please check with the people at your address, your neighbors and your local carrier office, then contact us at support@artonwheels.co within 14 days of the delivery date. We will look into it with the carrier and help you.
Damaged, defective, incorrect or lost orders
If your order arrives damaged, defective or incorrect, or if it does not arrive, email us at support@artonwheels.co within 14 days of the delivery date (or, for a lost parcel, within 30 days of the estimated delivery date) with your order number and a photo of the issue (no photo needed if the parcel is lost). We will send you a free replacement. You do not need to contact the carrier or send the original item back. If the item is no longer available, we will refund you instead.
Order delays
If your order is delayed, first check the tracking link in your shipping confirmation email. If something looks off, contact us at support@artonwheels.co with your order number and we will look into it.
Cancellations
Our products are made to order, and production starts shortly after you place your order. You can cancel your order for free only before it goes into production. Email us as soon as possible at support@artonwheels.co with your order number. Once production has started, we cannot cancel the order, and our Return and Refund Policy applies once you receive it.
Returns and exchanges
For returns, refunds and size exchanges, please see our Return and Refund Policy.
Events beyond our control
We are not responsible for any delay or failure to deliver caused by events outside our reasonable control, including carrier delays, supplier or factory issues, natural disasters, strikes, customs holds, war, pandemics, internet or payment outages, and government actions.
Contact us
Vitano LLC, operating as Artonwheels
Email: support@artonwheels.co
Address: 16192 Coastal Highway, Lewes, DE 19958, United States
Changes
We may update this policy from time to time. The latest version is always posted on this page.